61 Charles Street

Camberton

CA3 5TY

19 January 2015

Mrs Bea Rose

Top Electrics

The High Street

Lampeter LA4 HS6

Dear Mrs Rose,

I am writing to complain about an Mp3 player which I purchased from your internet site, Gadgets to Go, last Friday.

The Mp3 was to help me to study for a music exam which was very important. Imagine my surprise when I started to listen to my music and I realized that the Mp3 didn’t work!

I called the Complaints Department in order to exchange it. However, the assistant was very rude. He said I must have broken it myself. I do not think this is acceptable.

I would be very grateful if you could look into this matter for me. I would like to exchange the Mp3 or to have a full refund.

I look forward to hearing from you soon.

Yours sincerely,

Mariona Cubells

Mariona Cubells